ISO 9000 is primarily concerned with quality management, which means an organisation has to fulfil requirements such as customer quality and satisfaction enhancement, applicable regulations and achieving continual improvements in its performance.
The ISO 9001 standard is known as a generic management system standard. ‘Generic’ implies that it can be applied to any organisation, large or small, no matter its product or service. It also has relevance to business enterprises, public administration and government departments. No matter what the organisation's scope of activity is, the ISO 9001 standard provides the requirements for a number of essential features you need to establish in your quality management system for any sector. The standard was developed based on eight quality management principles.